What should I do if I received the wrong product?

To request a return, please click here and select “report an order error” when asked for reason. We will shoulder the cost of all return shipping fees . After we receive your item(s) in our fulfillment center, our team will inspect it, and a refund will be processed. If your item(s) have been purchased directly from the Designer Brand website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Designer Brand website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Designer Brand website.

What should I do if I received a damaged item?

To request a return, please click here and select “submit a shipping damage claim” when asked for reason. We will shoulder the cost of all return shipping fees . After we receive your item(s) in our fulfillment center, our team will inspect it, and a refund will be processed. If your item(s) have been purchased directly from the Designer Brand website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Designer Brand website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Designer Brand website.

How can I report an issue with my order?

We’re so sorry there was an issue with your order! The best way to get help with your Designer Brand product is by creating a ticket here.